Legal

Terms of Service

Last updated 2 November 2026

These terms govern your use of the Vinealto website, our two apps, Vinealto Dining and Vinealto Learning, and the services offered through them (together, "the site"). Vinealto is a brand operated by Honest Glass Group Limited, a company registered in England and Wales under company number 17202326 (in these terms, "we", "us" and "our"). By using the site you agree to these terms. If you do not agree to them, please do not use the site.

1. Who we are and how to contact us

The site is operated by Honest Glass Group Limited, registered in England and Wales, company number 17202326. You can reach us by email at elise@vinealto.com, or by telephone on the number shown on our support page.

2. Using the site

You may use the site and its content for your own personal, non-commercial use. Vinealto for Business is provided to restaurants and other businesses under its own business terms, not these. We may change, suspend or withdraw any part of the site at any time. We try to keep the site available, but we do not guarantee it will always be uninterrupted or error-free.

3. Age and alcohol

The site concerns wine and other alcoholic drinks. It is for adults who are of legal drinking age in their country, which in the United Kingdom is 18 or over. You must be 18 or over to create an account, and we ask for your date of birth so we can check. We ask that you enjoy wine responsibly. Nothing on the site is encouragement to drink to excess, and our pairing reasoning stands as editorial guidance whether or not you choose to drink.

4. Our products and the nature of our guidance

Through the site we offer the Restaurant Guide for Wine Lovers (our editorial assessments of restaurants), the Pairing Library (which returns a suggested wine for a dish, with the reasoning behind it), Vinealto Learning (our wine course: the free Foundation, the Certificate in two parts, the Fellowship chapters, an online exam and a tasting examination taken at home), At the Table (which reads a photograph of a restaurant's wine list or menu, or what you say you are eating, and suggests wines), TasterPro (blind tasting practice) and the Public Register (an opt-in record of individuals who hold a Vinealto Learning award).

Vinealto Dining. The Restaurant Guide, the Pairing Library, At the Table and TasterPro make up Vinealto Dining. With a free account you may read 5 Guide entries, look up 10 pairings, make 5 At the Table readings and taste 10 wines in TasterPro, counted on your account across the website and the apps. After that they are for Dining subscribers.

At the Table uses AI. It sends your photographs, and the words of any dishes you say, to Anthropic, an AI service, which reads them for us (see our privacy policy). AI can misread a list or a menu, so please check a wine's name, vintage and price against the restaurant's own list before you order.

Our awards. Vinealto awards are not regulated qualifications.

Our pairing suggestions and restaurant assessments are our honest editorial opinion, offered in good faith. They are guidance and not a guarantee of any particular taste, quality, availability or price. Taste is personal, and a wine, dish or restaurant may differ from our account on the day you encounter it.

Our wine course teaches general wine knowledge. It is not professional advice for your circumstances. We work hard to keep it accurate, but we cannot promise it is free of errors. If you use what you learn to advise other people, at work or anywhere else, the advice you give is your own, and you are responsible for checking it and for any decision based on it. A Vinealto Learning award shows that you completed a part of our course or passed our examinations; it does not certify that you are fit for any particular job or role. Nothing we publish is health, medical or allergy advice: always read a wine's label, and ask the restaurant, shop or producer about allergens.

5. Accounts and subscriptions

Some features require an account. If you create one, you agree to give accurate information and to keep your sign-in details secure. You are responsible for activity under your account. Where a paid subscription is offered, the price and the specific subscription terms shown at the point of purchase apply in addition to these terms. How to cancel, and the 14 day right to change your mind, are set out in section 6.

Who you buy from. When you buy on our website, you buy from us. Payments are processed by Stripe. For some purchases a Stripe company collects the tax as reseller, and its name may appear on your receipt and card statement; we remain responsible to you for what you buy. When you buy inside one of our apps, you buy through Apple's App Store or Google Play: they take the payment, and refunds and cancellation of that purchase are handled by them under their own terms. These terms still apply to what you use.

One account. Whatever you buy, wherever you buy it, belongs to your Vinealto account and works on the website and in both apps when you sign in with the same email address. Each item is bought once, and only one Dining subscription runs on an account at a time. If you find you have two accounts, write to us and we will combine them.

The tasting examination is sat at home, on the date you book, with a sealed tasting kit we post to you, and the sitting is recorded on camera. It has its own terms, which we show you before you buy and which you agree to at the checkout. You may cancel within 14 days of buying, sittings are booked at least 21 days ahead, and you must be 18 or over and show photographic identification on camera at the start.

6. Cancelling a subscription

You can cancel a Vinealto subscription at any time, in a single step, from your account page, or by emailing elise@vinealto.com. You do not have to give a reason, and we confirm the cancellation by email. A subscription bought in one of our apps is cancelled in your phone's subscription settings, with Apple or Google.

Before you subscribe, and while you do. A subscription renews automatically until you cancel it: Vinealto Dining at 99p a month or £7.99 a year. We show the price, how often you pay and how to cancel beside the price, before you buy. We remind you by email before each yearly renewal, and every six months if you pay monthly, with the price, the renewal date and how to cancel.

Your 14 day right to change your mind. Because you buy from us at a distance, you normally have 14 days from the day the contract is made to cancel and receive a full refund, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. There is one important exception, and it applies to most of what we sell: if you ask us to give you access straight away, and you agree at the time that this means you lose the 14 day right, then once we have given you that access the right is gone. We will ask you to confirm both of those things at the checkout, so it is never something that happens quietly. If you have not yet been given access, the 14 day right stands.

If you pay monthly. Cancelling stops the next payment. Your subscription then runs to the end of the month you have already paid for, and ends there. We do not charge a fee for cancelling and we do not refund part of a month already begun, unless the 14 day right above applies or something has gone wrong at our end.

If you pay yearly. Cancelling stops the subscription renewing. It runs to the end of the year you have paid for, and ends there. When a yearly subscription renews, you have 14 days from the renewal to cancel, and we refund the renewal payment less a fair amount for the days you have used.

The bundles. Bronze, Silver and Gold are each a single payment. Each opens the whole course content, from Certificate Part 1 to the Fellowship, for 18 months from the date your wave opens, in the same way as the learner registration below, and adds what our Courses page lists for it. That can include revision sheets, examinations, enamel badges and the printed book. The examinations in a bundle cover one sitting of each, and a resit is bought separately at the price of the first sitting. You can cancel a bundle for a full refund at any time before you start, by emailing elise@vinealto.com. You start when you first open a question or a chapter beyond Foundation, download a revision sheet or begin an examination. Because you asked at the checkout for your course to start as soon as it opens, your 14 day right to cancel the course ends once you start. We post the printed book and the badges when you ask for them from your account page, and each keeps the usual 14 day right to cancel once it reaches you.

The learner registration. The learner registration is now offered only through a code, such as a gift card, a letter or a place held for you by an employer. The £10 registration is a single payment that enrols you as a Vinealto learner, so you can register for our courses, now and in future. As an offer for new registrants, we open the whole course content, from Certificate Part 1 to the Fellowship, for 18 months from the date your wave opens, which we show you before you pay. If you have not finished after a year, we will email to ask whether you need more time. Reply to elise@vinealto.com with the subject "Extension request" and we will add three months, once. When your access ends, you can reopen the course content for £50 for a further nine months, keeping your progress, or register again for £10 and start from the beginning. The exams are bought separately. You can cancel it for a full refund at any time before you start: email elise@vinealto.com and we refund the £10. You start when you first open a question or a chapter beyond Foundation. Because you asked at the checkout for your course to start as soon as it opens, your 14 day right to cancel ends once you start.

Places bought for others. A pack buys ten registration codes. Each code opens the whole course content for one person and works once. It can be started at any time within 12 months of purchase, and then gives that person the same 18 months as their own registration. Any code not yet used can be returned for a full refund of £10 a code: email elise@vinealto.com with the codes. Once a code is used it becomes that person's registration, and the paragraph above applies to it.

Pre-ordering the book. When the book is out of stock you can pre-order it. We take payment when you order and post the book when our next consignment arrives, which we expect in about eight weeks. You can cancel for a full refund at any time before we post it, and once it arrives you keep the 14 day right to cancel set out below for printed goods.

Things bought once rather than by subscription. The learner registration, a bundle, an examination, a book, a notebook or a badge is a single purchase and not a subscription, so there is nothing to cancel. For printed goods you may cancel within 14 days of the day you receive them: tell us, then send them back within 14 days, and we refund the price and the standard delivery charge within 14 days of getting them back. You pay the cost of returning them. For an online examination, the 14 day right and the same access exception above apply. The tasting examination follows its own terms, which include the same 14 day right.

If we end it. We may end a subscription if these terms are seriously or repeatedly broken. If we do, we will refund the unused part of what you have paid, unless the breach itself caused us loss.

Your legal rights are not affected. Nothing here removes your rights under the Consumer Rights Act 2015. If digital content we supply is faulty, not as described, or not fit for purpose, you are entitled to a repair, a replacement or a refund, whatever this section says about cancelling.

7. Acceptable use

• Do not use the site for any unlawful purpose or in any way that could damage it or impair its availability.
• Do not attempt to gain unauthorised access to the site, its servers or any connected system.
• Do not copy, scrape or extract the Pairing Library, the Guide or other content by automated means without our written permission.

8. Intellectual property

All content on the site (including the text, the compass mark, the Vinealto name and wordmark, the Library reasoning and the Guide assessments) is owned by or licensed to Honest Glass Group Limited and is protected by intellectual property law. You may not reproduce it for commercial purposes without our written permission. Vinealto is a trade mark of Honest Glass Group Limited.

9. Content you send us

You may send us content through our site or apps, for example a photograph of a restaurant's menu or wine list, or a message. You keep ownership of anything you create, such as your photograph or your words. You give us a non-exclusive, royalty-free, worldwide licence to use, copy and adapt it, and to let our service providers do so for us, to run and improve our services, in particular our pairing reasoning and our restaurant assessments. This licence continues after you delete your account for anything we have already drawn from your content.

A menu or wine list belongs to the restaurant. When you send us a photograph of one, we read it to find the names and prices of the dishes and wines, and then discard the photograph. We keep only those names and prices, with nothing that identifies you, and we do not publish the photograph or the menu.

Please send only photographs of menus and wine lists in front of you, and try not to include people. Do not send us anyone else's confidential information. We use what you send as background to our own work; we are not obliged to publish it.

10. Third-party links and venues

The site links to restaurants we assess. We do not control third-party sites and are not responsible for their content, nor for the food, wine, price or service at any venue we write about. A link is not an endorsement of everything on the destination site.

11. Our liability

The site and its content are provided on an "as is" and "as available" basis. Nothing in these terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and, if you are a consumer, any liability that cannot be excluded under the Consumer Rights Act 2015. Subject to that, and to the fullest extent permitted by law, we exclude liability for any loss or damage arising from your use of, or inability to use, the site or from reliance on its content. If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care, but not for any loss or damage that is not foreseeable; the site is provided for domestic and private use, and we have no liability for any business loss. Your statutory rights as a consumer are not affected.

Subject to the paragraph above, we are not responsible for any loss that you, or anyone you advise, suffer because of advice or recommendations you give to others based on our content.

12. Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they were last changed. Your continued use of the site after a change means you accept the updated terms.

13. Complaints

If something has gone wrong, please tell us. Our complaints procedure explains how, and what happens next. Exam results have their own appeals policy, and complaints about your personal data their own procedure.

14. Governing law

These terms are governed by the law of England and Wales. If you are a business, the courts of England and Wales have exclusive jurisdiction over any dispute arising from them. If you are a consumer, you may bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of the part of the United Kingdom in which you live.