Legal

Terms of Service

Last updated 6 August 2026

These terms govern your use of the Vinealto website and the services offered on it. Vinealto is a brand operated by Honest Glass Group Limited, a company registered in England and Wales under company number 17202326 (in these terms, "we", "us" and "our"). By using the site you agree to these terms. If you do not agree to them, please do not use the site.

1. Who we are and how to contact us

The site is operated by Honest Glass Group Limited, registered in England and Wales, company number 17202326. You can reach us by email at elise@vinealto.com.

2. Using the site

You may use the site and its content for your own personal, non-commercial use. We may change, suspend or withdraw any part of the site at any time. We try to keep the site available, but we do not guarantee it will always be uninterrupted or error-free.

3. Age and alcohol

The site concerns wine and other alcoholic drinks. It is intended for adults who are of legal drinking age in their country, which in the United Kingdom is 18 or over. We ask that you enjoy wine responsibly. Nothing on the site is encouragement to drink to excess, and our pairing reasoning stands as editorial guidance whether or not you choose to drink.

4. Our products and the nature of our guidance

Through the site we offer the Restaurant Guide for Wine Lovers (our editorial assessments of restaurants), the Pairing Library (a free tool that returns a suggested wine for a dish, with the reasoning behind it), the Vinealto Wine Coach (an educational pairing system, with subscription features to follow) and the Public Register (an opt-in record of individuals who hold a Vinealto Wine Coach award).

Our pairing suggestions and restaurant assessments are our honest editorial opinion, offered in good faith. They are guidance and not a guarantee of any particular taste, quality, availability or price. Taste is personal, and a wine, dish or restaurant may differ from our account on the day you encounter it.

5. Accounts and subscriptions

Some features require an account. If you create one, you agree to give accurate information and to keep your sign-in details secure. You are responsible for activity under your account. Where a paid subscription is offered, the price and the specific subscription terms shown at the point of purchase apply in addition to these terms. How to cancel, and the 14 day right to change your mind, are set out in section 6.

6. Cancelling a subscription

You can cancel a Vinealto subscription at any time, from your account or by emailing elise@vinealto.com. You do not have to give a reason.

Your 14 day right to change your mind. Because you buy from us at a distance, you normally have 14 days from the day the contract is made to cancel and receive a full refund, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. There is one important exception, and it applies to most of what we sell: if you ask us to give you access straight away, and you agree at the time that this means you lose the 14 day right, then once we have given you that access the right is gone. We will ask you to confirm both of those things at the checkout, so it is never something that happens quietly. If you have not yet been given access, the 14 day right stands.

If you pay monthly. Cancelling stops the next payment. Your subscription then runs to the end of the month you have already paid for, and ends there. We do not charge a fee for cancelling and we do not refund part of a month already begun, unless the 14 day right above applies or something has gone wrong at our end.

If you pay yearly. Cancelling stops the subscription renewing. It runs to the end of the year you have paid for, and ends there.

Things bought once rather than by subscription. A part of Vinealto Learning, a book, a notebook or a badge is a single purchase and not a subscription, so there is nothing to cancel. Printed goods may be returned under our usual returns arrangements. For a part of the Coach, the 14 day right and the same access exception above apply.

If we end it. We may end a subscription if these terms are seriously or repeatedly broken. If we do, we will refund the unused part of what you have paid, unless the breach itself caused us loss.

Your legal rights are not affected. Nothing here removes your rights under the Consumer Rights Act 2015. If digital content we supply is faulty, not as described, or not fit for purpose, you are entitled to a repair, a replacement or a refund, whatever this section says about cancelling.

7. Acceptable use

• Do not use the site for any unlawful purpose or in any way that could damage it or impair its availability.
• Do not attempt to gain unauthorised access to the site, its servers or any connected system.
• Do not copy, scrape or extract the Pairing Library, the Guide or other content by automated means without our written permission.

8. Intellectual property

All content on the site (including the text, the compass mark, the Vinealto name and wordmark, the Library reasoning and the Guide assessments) is owned by or licensed to Honest Glass Group Limited and is protected by intellectual property law. You may not reproduce it for commercial purposes without our written permission. Vinealto is a trade mark of Honest Glass Group Limited.

9. Content you send us

You may be able to send us content through our site or app, for example a photograph of a restaurant's menu or wine list, or a message. When you send us content, you keep ownership of it, but you give us a non-exclusive, royalty-free, worldwide licence to store it and to use and adapt it for the purpose of running and improving our services, in particular to inform our pairing reasoning and our restaurant assessments. You confirm that the content is yours to share and that sharing it with us does not breach anyone else's rights, and we ask that you do not send us anyone else's confidential information. We use what you send as background to our own editorial work; we are not obliged to publish it, and we may remove it at any time.

10. Third-party links and venues

The site links to restaurants we assess. We do not control third-party sites and are not responsible for their content, nor for the food, wine, price or service at any venue we write about. A link is not an endorsement of everything on the destination site.

11. Our liability

The site and its content are provided on an "as is" and "as available" basis. Nothing in these terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and, if you are a consumer, any liability that cannot be excluded under the Consumer Rights Act 2015. Subject to that, and to the fullest extent permitted by law, we exclude liability for any loss or damage arising from your use of, or inability to use, the site or from reliance on its content. If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care, but not for any loss or damage that is not foreseeable; the site is provided for domestic and private use, and we have no liability for any business loss. Your statutory rights as a consumer are not affected.

12. Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they were last changed. Your continued use of the site after a change means you accept the updated terms.

13. Governing law

These terms are governed by the law of England and Wales. If you are a business, the courts of England and Wales have exclusive jurisdiction over any dispute arising from them. If you are a consumer, you may bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of the part of the United Kingdom in which you live.