Your account

Delete your account

You can delete your Vinealto account at any time, yourself, in a few taps. It takes effect straight away and cannot be undone.

In the app

In Vinealto Learning:

Open the app and make sure you are signed in.
Open the menu.
Choose Delete my account, then confirm.

On the website

Sign in at vinealto.com.
Open your account.
Choose Delete my account, then confirm.

If you cannot sign in

Write to Elise at elise@vinealto.com from the email address on the account and ask us to delete it. We will check the request comes from that address and delete the account within 30 days.

What deleting removes

Your account and sign in details.
Your name, preferences and taste profile.
Your progress in the Coach, your answers and your study history.
Your awards, your certificates and your entry on the public register. We keep only a short record of each award (its certificate number, the award, the date and the name on it), so a certificate you have shown an employer can still be checked.
Anything you have bought on this account, including subscriptions, chapters and scan credits.
Any examination records held against the account.

Feedback notes and ratings you sent us in the apps are kept so we can learn from them, but your name, email address and the link to your account are removed, so they no longer identify you.

Messages you emailed us, or sent through the feedback tab on the website, reach our mailbox and stay there for up to two years after the last message. Ask us and we will delete them sooner.

We keep a record of each purchase and of your confirmation at checkout for six years, without your account and with your email address scrambled, in case a payment is disputed. Our data retention policy sets out every period.

Payments

Deleting your account does not refund payments already made. Our payment provider, Stripe, keeps its own records of payments, as the law requires; deleting your Vinealto account does not remove them. If you pay for a plan through the App Store or Google Play, cancel it there as well, because deleting the account does not stop the store charging you.

Questions

Anything else about your data is set out in our privacy policy. For help, see support or write to elise@vinealto.com.