Your account

Delete your account

In the app

This works the same in Vinealto Dining and in Vinealto Learning.

1. Open the app and make sure you are signed in.
2. Open the menu.
3. Choose Delete my account, then confirm.

On the website

1. Sign in at vinealto.com.
2. Open your account.
3. Choose Delete my account, then confirm.

If you cannot sign in

Write to Elise at elise@vinealto.com from the email address on the account and ask us to delete it. We will check the request comes from that address and delete the account within 30 days.

What deleting removes

• Your account and sign in details.
• Your name, preferences and taste profile.
• Your progress in the Coach, your answers and your study history.
• Your awards, your certificates and your entry on the public register. A certificate number will no longer check as valid.
• Anything you have bought on this account, including subscriptions, chapters and scan credits.
• Any examination records held against the account.

Feedback notes and ratings you sent us are kept so we can learn from them, but your name, email address and the link to your account are removed, so they no longer identify you.

Payments

Deleting your account does not refund payments already made. Our payment provider, Stripe, keeps its own records of payments, as the law requires; deleting your Vinealto account does not remove them. If you pay for a plan through the App Store or Google Play, cancel it there as well, because deleting the account does not stop the store charging you.

Questions

Anything else about your data is set out in our privacy policy. For help, see support or write to elise@vinealto.com.