Support
How can we help?
Whether something is not working, you have a question about your account, or you want to tell us what you think, write to Elise at elise@vinealto.com. Elise is the name of our customer desk. Replies are drafted with the help of AI, and our team checks and approves every one before it is sent.
We aim to reply within two working days.
Prefer to talk?
What to include
It helps us put things right the first time if you tell us:
- Which app: Vinealto Dining, Vinealto Learning, or the website.
- Which phone or computer you are using, for example iPhone 15 or Pixel 8, and which version of iOS or Android if you know it.
- What happened: what you were trying to do, what you expected, and what you saw instead. A screenshot helps.
Please write from the email address on your account if your question is about the account, so we can find it.
In the apps
Both apps also have a feedback button, so you can send a note without leaving what you are doing.
Useful pages
- Privacy policy: what we hold about you and why.
- Terms: the terms of using Vinealto.
- Delete your account: how to do it, and what it removes.
- Accessibility: the standard we build to, and how to tell us about a barrier.