Support
How can we help?
Whether something is not working, you have a question about your account, or you want to tell us what you think, write to Elise at elise@vinealto.com. A real person reads every message.
We aim to reply within two working days.
What to include
It helps us put things right the first time if you tell us:
- Which app: Vinealto Dining, Vinealto Learning, or the website.
- Which phone or computer you are using, for example iPhone 15 or Pixel 8, and which version of iOS or Android if you know it.
- What happened: what you were trying to do, what you expected, and what you saw instead. A screenshot helps.
Please write from the email address on your account if your question is about the account, so we can find it.
In the apps
Both apps also have a feedback button, so you can send a note without leaving what you are doing.
Useful pages
- Privacy policy: what we hold about you and why.
- Terms: the terms of using Vinealto.
- Delete your account: how to do it, and what it removes.
- Accessibility: the standard we build to, and how to tell us about a barrier.